Recognising great service with our Customer Experience Awards

It’s important to us that we deliver a great experience for our all customers - and that’s why we’ve introduced our Customer Experience Awards

Written by Verity Hogan
Written by Verity Hogan
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Why Customer Experience Awards?

Everyone loves a treat and a heartfelt ‘Well Done!’ But why have we chosen to reward customer experience above everything else?

Our customers are at the heart of everything we do. From our sales managers to our software engineers, we’re all here to help people improve their everyday lives. It’s not enough for us to just get you the right car finance deal for you. We want to go the extra mile and make sure our customers have the best possible experience, from when they first apply to when they’re driving their new pride and joy for the first time.

And that’s why we decided to introduce the Customer Experience Awards. It’s about celebrating what really matters – helping our customers.

Now, every month, our team gets together to recognise and reward the 247 People who have gone above and beyond for our customers. It’s a chance for us to reflect on why we do what we do and say thank you to the people who make us who we are.


How the awards work

What does great customer service mean to you?

For us, it’s doing everything we can to get you the car you really want.

That could be helping you find a car, negotiating with the dealer on your behalf, explaining your car finance options clearly and honestly, being at the end of the phone whenever you have a question, or processing your paperwork quickly so you can get on the road as soon as possible.

How do we know who’s doing a great job? You tell us! We look at every review that you leave for our People, whether you submit it to us directly or on the Trustpilot, Google or Feefo review sites. We aim to highlight those who consistently receive five-star reviews from almost every customer they interact with – the people who prioritise the customer experience every day.

Keep an eye out on our social media channels - @carfinance247 – where we’ll be posting all our Award winner announcements.

Interested in joining the 247 Family? Check out our Careers page to explore our latest opportunities.

Written by Verity Hogan
Verity Hogan

* The UK's number one online car finance broker by unique users to the website. Based on Hitwise data – 1,746,657 to CarFinance 247 vs. 666,020 for nearest competitor. January to December 2019.

96% of our customers recommend us: † Based on feedback left on independent review site Reviewcentre. May 2019.

CarFinance 247 is a trading name of CarFinance 247 Limited, a credit broker and insurance intermediary, and 247 Money Group Limited (247 Money), a lender. Both companies are part of the 247 group of companies.

CarFinance 247 is authorised and regulated by the Financial Conduct Authority under reference number: 653019. Registered office: Universal Square, Devonshire Street North, Manchester, M12 6JH. Registered in England. Company registration no. 06035525. Data Protection Registration Number Z1897658.

247 Money is authorised and regulated by the Financial Conduct Authority. Registered office: Universal Square, Devonshire Street North, Manchester, M12 6JH. Registered in England. Company registration no. 10989530. Data Protection Registration Number ZA456831.

All finance is subject to status and income. Written quotations on request. CarFinance 247 can introduce you to a limited number of finance providers, including 247Money, based upon your credit rating and will receive commission for such introductions.

† We do not charge a fee for arranging the finance, however some of our lenders may charge a fee. Your account manager can provide more information on this

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