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Our Coronavirus response

For us, car finance has always been about helping people improve their everyday lives. As the Coronavirus crisis has escalated in recent weeks, everyday life for our customers, our partners, and our team has changed significantly – and as a business, it’s our duty to be mindful of those changes and act accordingly.

As of 1st April, we’ve made the difficult decision to temporarily pause trading.

Safety is our top priority, and it has become clear that protecting our customers, our team and the dealers we work with while continuing to trade has become increasingly difficult.

This is not a decision we take lightly, but one made in line with Government guidance and with the wellbeing and safety of our community and wider industry in mind.

If you have recently applied for car finance, we will now place your application on hold until we are able to process it. This will have no impact on your credit score. We’ll be in touch to progress your application as soon as we safely can, in line with Government advice.

If you’re an existing customer with an urgent question, or you’re currently waiting to pick up or receive your car, please email our Customer Care team on customercare@carfinance247.co.uk

Managing your repayments

We appreciate that this will be a challenging time for many of us. If you have any concerns about your payment schedule, please contact your lender directly.

CarFinance 247 is the broker and not the lender.

If you're unsure who your lender is, they will be listed on your bank statement.

If you need to pause your GAP Insurance cover, please contact Premium Credit on 0344 736 9820.

We’re very proud of our team’s hard work and continued dedication to helping our customers as this crisis has unfolded and want to thank you all – our People, our customers and our partners – for your continued support.

We’ll be closely monitoring the situation as it develops and will be back up and running as soon as it is safe to do so.

Take care and stay safe.

The CarFinance 247 team

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