Complaints Procedure

We always aim to be fair and honest in everything we do, so if you have a complaint about any aspect of our service we’re keen to resolve it as quickly as possible. You can contact us is any of the following ways:

By Post:

Complaints Department

CarFinance 247

The Loading Bay

Albion Works

12-18, Pollard Street

Manchester

M4 7AJ

By Phone: 0161 850 4939 (calls are charged at local rates and are inclusive of mobile phone users’ free minutes)

By Email: customercare@carfinance247.co.uk

We will acknowledge receipt of the complaint within 3 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event we will respond to your complaint in full within 8 weeks.

If you have a complaint regarding our online service, please follow the link below to be redirected to the Online Dispute Resolution Platform: ec.europa.eu/consumers/odr

If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to -

Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Telephone: 0800 023 4567

Web site: www.financial-ombudsman.org.uk


Latest Complaint Results


Firm Name Carfinance 247
Group (If Applicable):
Other firms included in this report (If any):
Period covered in this report: 1st July 2016 – 31st December 2016
Brands/Trading names covered: CarFinance 247

Number of complaints opened by volume of business (provision) Number of complaints opened by volume of business (intermediation) Number of complaints opened: Number of complaints closed: % Closed within 3 days % Closed after 3 days but within 8 weeks % upheld Main caused of Complaints
Banking & Credit Cards 0 0 0 0 0 0 0 0
Home Finance 0 0 0 0 0 0 0 0
General Insurance and Pure Protection 0 3 per 1000 polices sold 13 13 0 85% 15% Advising, selling and arranging
Decumulation, Life & Pensions 0 0 0 0 0 0 0 0
Investments 0 0 0 0 0 0 0 0
Credit Related 0 64 per 1000 sales 1213 1352 N/A N/A 66% N/A

three members of staff looking at camera
Best available rate
Total repayment
Total cost of credit

Best available rate

Total repayment

Total cost of credit

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Hitatchi

Representative example. Excellent Credit

Borrowing £7,500 over 48 months with a representative APR of 16.8%, an annual interest rate of 16.8% and a deposit of £0.00, the amount payable would be: £211.25 a month, with a total cost of credit of £2,640 and a total amount payable of £10,140.

CarFinance 247 is a broker and not a lender