Complaints Procedure

We always aim to be fair and honest in everything we do, so if you have a complaint about any aspect of our service we’re keen to resolve it as quickly as possible. You can contact us in any of the following ways:

By Post:

Complaints Department

CarFinance 247

The Loading Bay

Albion Works

12-18, Pollard Street

Manchester

M4 7AJ

By Phone: 0161 850 4939 (calls are charged at local rates and are inclusive of mobile phone users’ free minutes)

By Email: customercare@carfinance247.co.uk

We will acknowledge receipt of the complaint within 3 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event we will respond to your complaint in full within 8 weeks.

If you have a complaint regarding our online service, please follow the link below to be redirected to the Online Dispute Resolution Platform: ec.europa.eu/consumers/odr

If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to -

Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Telephone: 0800 023 4567

Web site: www.financial-ombudsman.org.uk

Download complaints code of practice
Best available rate
Total repayment
Total cost of credit

Best available rate

Total repayment

Total cost of credit

Representative example:

Borrowing £7,500 over 4 years with a representative APR of 27.4%, an annual interest rate of 27.4% (Fixed) and a deposit of £0.00, the amount payable would be £246.43 per month, with a total cost of credit of £4,328.83 and a total amount payable of £11,828.83.

Rates may differ as they are dependent on individual circumstances. Subject to status.

CarFinance 247 is a broker and not a lender

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