Our Coronavirus response

For us, car finance has always been about helping people improve their everyday lives. As we continue to navigate the effects of this crisis together, honouring that commitment and making sure that we're here to help and support our customers is more important than ever.

How are our services affected?

We are open and accepting new applications as normal. If you need to find and finance a new car, we're here to help.

While we're still all working from hundreds of homes across the North West instead of our offices, we have all the technology and systems in place to allow for remote working for as long as necessary. We've worked hard to ensure that we can continue to deliver the high level of service and security our customers expect with no interruptions.

Contact-free car buying

We've been working closely with our partners to ensure the car buying process is as safe and straightforward as possible, whether you choose to click and collect from a dealership or have your car delivered. The dealers we work with may not have showrooms open to visit but are offering contact-free collection, video car tours, and more! Your account manager will be able to talk you through all the options available.

Managing your repayments

We understand that many of our customers' financial situations have been impacted by the crisis. If you do have any concerns, please get in touch with your lender directly. If you're unsure who your lender is, their name will be listed on your bank statement.

If you need to pause your GAP insurance payments, please call Premium Credit on 0344 736 9820.

Our Customer Services team will be happy to help with any other questions, please call 0333 247 1247.

Take care, stay safe, and don't hesitate to get in touch. Our team is here to help.


* The UK's number one online car finance broker by unique users to the website. Based on Hitwise data – 1,746,657 to CarFinance 247 vs. 666,020 for nearest competitor. January to December 2019.

96% of our customers recommend us: † Based on feedback left on independent review site Reviewcentre. May 2019.

CarFinance 247 is a trading name of CarFinance 247 Limited. Registered office: Universal Square, Devonshire Street North, Manchester, M12 6JH. Registered in England. (Registration Number 06035525).

CarFinance 247 is authorised and regulated by the Financial Conduct Authority for insurance distribution and credit broking (Firm Reference Number: 653019). CarFinance 247 is registered with the ICO (Registration Number Z1897658).

Finance is subject to status and is only available to UK residents aged 18 and over. Written quotations are available on request.

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